Career Opportunities at UDC >> Senior Desktop Support Technician
Senior Desktop Support Technician
Title:Senior Desktop Support Technician
Department:Information Services and Management
Location:All Locations

Number of Vacancies: 1

Position Status: Full-Time, Regular

Pay Plan, Series & Grade: 0095/08/1-3

Salary Range:   $59,275.00-$63,811.00

Closing Date: Open Until Filled

Location: Van Ness Campus, Washington, DC

Brief Description of Duties:

  • Provides IT Desktop support to the all University community.
  • Provides guidance and supervision to Support Technicians working at all the locations of the University.
  • Makes timely and accurate diagnosis of system related problems and determining between hardware, software and network related problems, and work in conjunction with the Technical Support and Project Management Office to provide resolution.
  • Will be required to lead problem resolution activities among multiple parties and government agencies in order to get problems resolved.
  • Will be expected to take ownership for assigned problems, and contact required resources both inside and outside the company necessary to resolve the problem, with minimum or no supervision.
  • Responds to request for service with experience and compliance in established time limits.
  • Develops/maintains support document for use by all levels of support personnel as well as end-user documentation.
  • Identifies and solves any problems that affect computer operating systems and troubleshoots routine problems and maintenance of servers.
  • Trains staff and orients them on how to use computer hardware and software applications.
  • Maintains other computer peripheral devices such as printers, copiers, and solving printing problems.
  • Supports drive imaging/ghosting for lab systems.
  • Incumbent is required to travel to satellite locations (Must have valid DC, MD or VA driver's license).
  • Participates in weekly meetings with Client Services staff to get updates and discuss Help Desk related matters; perform other duties as assigned.
  • Completes helpdesk-related projects as assigned.
  • Performs other duties as assigned.

Required Qualifications:

  • Bachelor’s Degree in Computer Science, IT Technology or another appropriately related field.
  • Minimum of 5-10 years of Desktop Support experience in a corporate or higher education environment. supporting both office-based and remote end-users.
  • Hands on experience in the following areas: Hardware support of Intel based desktop and laptop computers, hardware support of network and local printers, desktop/laptop imaging solutions, support of Microsoft Windows XP and Windows 7, Windows Server 2003, Windows Server 2008, Microsoft Virtualization, VMWare Virtualization, Desktop Virtualization, System Center Configuration Management, Microsoft Outlook and Microsoft Office, Unix/Linux, Apple OSX, implementation and support of anti-virus solutions, familiarity with virtualization, TCP/IP, DHCP, DNS, and wireless connectivity, experience with iOS (iphones/ipads) and/or Android devices support.

Information to Applicant

Collective Bargaining Unit (Non-Union) This position is not part of the collective bargaining unit.

Employment Benefits: Selectee will be eligible for health and life insurance, annual (vacation) and sick leave and will be covered under the University of the District of Columbia' s retirement plan (TIAA-CREF).

Employment Conditions: This is a Non-Union position.

Veterans Preference:  Applicants claiming veterans preference must submit official proof at the time of application.

Residency Preference: The Residency Preference Amendment Act of 1988, D.C. Law 7-203, created a system in which provides that any applicant for employment in the Career or Educational Services who is a bona fide resident of the District of Columbia may claim a residency reference at the time of application. An applicant selected for an appointment based on District residency will be required to submit no less than eight (8) proofs of bona fide District residency. Bona fide District residency must be maintained from the date of appointment to the position for seven (7) consecutive years. Failure to maintain bona fide District residency for the (7) year period will result in forfeiture of employment.

Drug-Free Workplace: Pursuant to the requirements of the Drug-Free Workplace Act of 1988, the individual selected to fill this position will, as a condition of employment, be required to notify his/her immediate supervisor, in writing, not later than five (5) days after conviction of any criminal drug statute occurring in the workplace.

Background Investigation: Employment with the University of the District of Columbia is contingent upon a satisfactory background investigation.  The determination of a "satisfactory background investigation" is made at the sole discretion of the University of the District of Columbia.  The University may refuse to hire a finalist, rescind an offer of employment to a finalist or review and terminate the employment of a current employee based on the results of a background investigation.

Disposition of Resume: Resumes received outside the area of consideration and/or after the closing date will not be given consideration. You must resubmit your resume to receive consideration for any subsequent advertised position vacancies. For the purpose of employment, resumes are not considered job applications. Therefore, if selected for employment a UDC application will be required.

Job Offers: Official Job Offers are made by the University of the District of Columbia, Office of Human Resources Only.

Contact Information:  All inquiries related to employment and job applications should be directed to UDC Office of Human Resources at (202) 274-5020.

The University of the District of Columbia is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. For a full version of the University’s EO Policy Statement, please visit: opportunity/.


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