• Directs the administration of the 24/7 UDC Student Center operations.
• Oversees facility reservations and logistical support to programs, events and conferences emphasizing customer service. Works to meet revenue targets for events and activities. Provides assessment of event support.
• Develops short and long-term goals to meet revenue and service targets.
• Prepares and administers building operating and reserve budgets.
• Develops and implements of Student Center policies, procedures and guidelines. Supports the use of environmentally based practices whenever feasible.
• Works closely with the Vice President’s Office, Student Life, Business Services, Facility Management, Financial Services and other aspects of the campus community.
• Develops and implements long-range renovation and equipment replacement plans. Manages internal resources that ensure the proper function and support of the building, and activities occurring within the building. Responsible for all building maintenance for the facility.
• Oversees the supervision and evaluation of personnel, which includes hiring, training, and problem resolution. Motivates employees to achieve peak performance and foster student centered culture.
• Utilizes technology to support the planning, implementation and on-going evaluation of Student Center programs. Establishes methods of measurement of the various initiatives and work efforts.  Establishes and maintains a system for measurement of customer satisfaction by which feedback can be tracked and measured to help enable the highest levels of customer satisfaction for the services performed.
• Directs research and assesses changing student demographics and campus trends to support program design.
• Prepares and submits grants and proposals to support campus and Student Affairs initiatives. Develops and implements grant assessment plans.
• Represents the Student Center and Division of Student Affairs on various committees, taskforces and local, District and national organizations.

Required Qualifications

• Master’s degree.
• Five (5) years of progressive experience managing/leading a multifaceted student center organization. Experience managing retail operations preferred.
• Five (5) years supervisory experience with professional, trade, technical and para-professional positions.
• Demonstrated ability to develop/manage budgets and oversee and allocate fiscal resources.
• Demonstrated understanding of conference, reservations and event services.
• Excellent verbal and written communication skills; ability to listen, clearly articulate thoughts/directions/expectations and develop reports/proposals and make presentations.
• Knowledge of best practices and trends related to student unions, student affairs, retail operations, and higher education administration.

Information to Applicant

Collective Bargaining Unit (Union): This position is not part of the collective bargaining unit.  

Employment Benefits
Selectee will be eligible for health and life insurance, annual (vacation) and sick leave and will be covered under the University of the District of Columbia' s retirement plan (TIAA-CREF).

Equal Opportunity Employer: All qualified candidates will receive consideration without regard to actual or perceived actual race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, marital status, personal appearance, genetic information, familial status, source of income, status as a victim of an intrafamily offense, place of residence or business,  or status as a covered veteran, as provided for and to the extent required by District and Federal statutes and regulations.

Notice of Non-Discrimination: In accordance with the D.C. Human Rights Act of 1977, as amended, D.C. Official Code, Section 2-1401.01 et. seq., (Act) the University of the District of Columbia does not discriminate on the basis of actual or perceived actual race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, marital status, personal appearance, genetic information, familial status, source of income, status as a victim of an intrafamily offense, place of residence or business,  or status as a covered veteran, as provided for and to the extent required by District and Federal statutes and regulations. Sexual harassment is a form of sex discrimination which is also prohibited by the Act.  In addition, harassment based on any of the above protected categories is prohibited by the Act.  Discrimination in violation of the Act will not be tolerated.  Violators will be subject to disciplinary action.

Veterans Preference:  Applicants claiming veterans preference must submit official proof at the time of application.

Residency Preference: The Residency Preference Amendment Act of 1988, D.C. Law 7-203, created a system in which provides that any applicant for employment in the Career or Educational Services who is a bona fide resident of the District of Columbia may claim a residency reference at the time of application. An applicant selected for an appointment based on District residency will be required to submit no less than eight (8) proofs of bona fide District residency. Bona fide District residency must be maintained from the date of appointment to the position for seven (7) consecutive years. Failure to maintain bona fide District residency for the (7) year period will result in forfeiture of employment.

Drug-Free Workplace: Pursuant to the requirements of the Drug-Free Workplace Act of 1988, the individual selected to fill this position will, as a condition of employment, be required to notify his/her immediate supervisor, in writing, not later than five (5) days after conviction of any criminal drug statute occurring in the workplace.

Background Investigation: Employment with the University of the District of Columbia is contingent upon a satisfactory background investigation.  The determination of a "satisfactory background investigation" is made at the sole discretion of the University of the District of Columbia.  The University may refuse to hire a finalist, rescind an offer of employment to a finalist or review and may terminate the employment of a current employee based on the results of a background investigation.

Disposition of Resume: Resumes received outside the area of consideration and/or after the closing date will not be given consideration. You must resubmit your resume to receive consideration for any subsequent advertised position vacancies. For the purpose of employment, resumes are not considered job applications. Therefore, if selected for employment a UDC application will be required.

Job Offers: Official Job Offers are made by the University of the District of Columbia, Office of Human Resources Only.

Contact Information:  All inquiries related to employment and job applications should be directed to UDC Office of Human Resources at (202) 274-5020.

The University of the District of Columbia is an Equal Opportunity Employer.