Communications Specialist - University of the District of Columbia

Career Opportunities at UDC >> Communications Specialist

Communications Specialist

Summary

Title:	Communications Specialist
ID:	508
Department:	Facilities and Real Estate Management
Location:	All Locations

Description

Administrative Staff (Non-union) Listing
Listing:	Number of Vacancies: 1 Position Status: full-time, temporary Pay Plan, Series & Grade: Grade 11; Steps 4-6 Salary Range: $37,918- $40,498 Closing Date: 11/30/2014 Location: Van Ness Campus, Washington, DC Brief Description of Duties Operates variety of communications equipment, information and alarm systems in order to alert disseminate appropriate information to University Police and to the community; conducts regular tests of the related equipment and notifies a supervisor of any malfunctions. Maintains the Customer Service Center providing receptionist duties (i.e.: answering simultaneous ringing phone lines and greeting customer walk-ins, while monitoring and maintaining communications with field units via the police radio frequency). Distinguishes, prioritizes and dispatches multiple calls for service as appropriate to their nature/urgency. Maintains close consultation with the shift supervisor, particularly as it pertains to fielding matters of uncertainty, including keeping the shift supervisor immediately and continually informed on all aspects of activity coming through the Communications Center. Maintains working knowledge of public safety, security, and other emergency resources in the area in order to provide accurate information to the general public. Performs data entry using the department’s automated records management system and computer aided dispatch (RMS/CAD) for recording all shift activity. Completes various paperwork such as hard copy Communications Activity logs (in the event of system failure), work orders, referral forms, and other reports to be forwarded to appropriate divisions for follow up (i.e.: facilities maintenance, police administration). Maintains specified logs and shift reports and initiates data entry for various communications using the RMS/CAD databases. Generates various queries and reports using the RMS/CAD database and performs general clerical tasks and other duties as assigned. Recognizes important communications and prioritizes information received according to established policies and procedure, and with considerable latitude for judgment. Initiates action based on information received, including relaying clear and concise information to field officers, supervisors and officials, and appropriate notification to various law enforcement and emergency response agencies Issues non-assigned equipment (keys, spare radios, batteries, flashlights, bull horns, etc.) located within the Communications Center. Ensures that all equipment is present and accounted for (signed in and out) at the start and end of each respective tour of duty and maintains; controls and restricts access to the Public Safety Communications Center. Operate I.D. badging station, Issue and maintain student, staff, faculty and visitor credentials; as well as issue temporary and long term parking permits (if needed). This can be at any of the UDC locations as assigned if trained on equipment. Be able to operate a video monitoring system, alarm system, and access control systems. Attends and successfully completes training as required by UDC and UDCPD. Performs other related duties as assigned. Required Qualifications High School diploma or GED required. Prior experience in University Police/Security Communications or dispatch preferred. Prior experience on the use of public (police, fire, transit, etc.) radio systems preferred. Prior experience on the use of a video monitoring system, ID production, access control, and alarm systems preferred. Must possess (and maintain) a valid driver’s license prior to employment. Must have US citizenship to meet the credentialing requirements for the NCIC and Wells background investigation access. Information to Applicant Collective Bargaining Unit (Union): This position is not part of the collective bargaining unit. Employment Benefits Selectee will be eligible for health and life insurance, annual (vacation) and sick leave and will be covered under the University of the District of Columbia' s retirement plan (TIAA-CREF). Equal Opportunity Employer: All qualified candidates will receive consideration without regard to actual or perceived actual race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, marital status, personal appearance, genetic information, familial status, source of income, status as a victim of an intrafamily offense, place of residence or business, or status as a covered veteran, as provided for and to the extent required by District and Federal statutes and regulations. Notice of Non-Discrimination: In accordance with the D.C. Human Rights Act of 1977, as amended, D.C. Official Code, Section 2-1401.01 et. seq., (Act) the University of the District of Columbia does not discriminate on the basis of actual or perceived actual race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, marital status, personal appearance, genetic information, familial status, source of income, status as a victim of an intrafamily offense, place of residence or business, or status as a covered veteran, as provided for and to the extent required by District and Federal statutes and regulations. Sexual harassment is a form of sex discrimination which is also prohibited by the Act. In addition, harassment based on any of the above protected categories is prohibited by the Act. Discrimination in violation of the Act will not be tolerated. Violators will be subject to disciplinary action. Veterans Preference: Applicants claiming veterans preference must submit official proof at the time of application. Residency Preference: The Residency Preference Amendment Act of 1988, D.C. Law 7-203, created a system in which provides that any applicant for employment in the Career or Educational Services who is a bona fide resident of the District of Columbia may claim a residency reference at the time of application. An applicant selected for an appointment based on District residency will be required to submit no less than eight (8) proofs of bona fide District residency. Bona fide District residency must be maintained from the date of appointment to the position for seven (7) consecutive years. Failure to maintain bona fide District residency for the (7) year period will result in forfeiture of employment. Drug-Free Workplace: Pursuant to the requirements of the Drug-Free Workplace Act of 1988, the individual selected to fill this position will, as a condition of employment, be required to notify his/her immediate supervisor, in writing, not later than five (5) days after conviction of any criminal drug statute occurring in the workplace. Background Investigation: Employment with the University of the District of Columbia is contingent upon a satisfactory background investigation. The determination of a "satisfactory background investigation" is made at the sole discretion of the University of the District of Columbia. The University may refuse to hire a finalist, rescind an offer of employment to a finalist or review and may terminate the employment of a current employee based on the results of a background investigation. Disposition of Resume: Resumes received outside the area of consideration and/or after the closing date will not be given consideration. You must resubmit your resume to receive consideration for any subsequent advertised position vacancies. For the purpose of employment, resumes are not considered job applications. Therefore, if selected for employment a UDC application will be required. Job Offers: Official Job Offers are made by the University of the District of Columbia, Office of Human Resources Only. Contact Information: All inquiries related to employment and job applications should be directed to UDC Office of Human Resources at (202) 274-5020. The University of the District of Columbia is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. For a full version of the University’s EO Policy Statement, please visit: http://www.udc.edu/equal opportunity/.

Administrative Staff (Non-union) Listing

Listing:

Number of Vacancies: 1

Position Status: full-time, temporary

Pay Plan, Series & Grade: Grade 11; Steps 4-6

Salary Range: $37,918- $40,498

Closing Date: 11/30/2014

Location: Van Ness Campus, Washington, DC

Brief Description of Duties

Operates variety of communications equipment, information and alarm systems in order to alert disseminate appropriate information to University Police and to the community; conducts regular tests of the related equipment and notifies a supervisor of any malfunctions.
Maintains the Customer Service Center providing receptionist duties (i.e.: answering simultaneous ringing phone lines and greeting customer walk-ins, while monitoring and maintaining communications with field units via the police radio frequency).
Distinguishes, prioritizes and dispatches multiple calls for service as appropriate to their nature/urgency. Maintains close consultation with the shift supervisor, particularly as it pertains to fielding matters of uncertainty, including keeping the shift supervisor immediately and continually informed on all aspects of activity coming through the Communications Center.
Maintains working knowledge of public safety, security, and other emergency resources in the area in order to provide accurate information to the general public.
Performs data entry using the department’s automated records management system and computer aided dispatch (RMS/CAD) for recording all shift activity. Completes various paperwork such as hard copy Communications Activity logs (in the event of system failure), work orders, referral forms, and other reports to be forwarded to appropriate divisions for follow up (i.e.: facilities maintenance, police administration).
Maintains specified logs and shift reports and initiates data entry for various communications using the RMS/CAD databases. Generates various queries and reports using the RMS/CAD database and performs general clerical tasks and other duties as assigned.
Recognizes important communications and prioritizes information received according to established policies and procedure, and with considerable latitude for judgment. Initiates action based on information received, including relaying clear and concise information to field officers, supervisors and officials, and appropriate notification to various law enforcement and emergency response agencies
Issues non-assigned equipment (keys, spare radios, batteries, flashlights, bull horns, etc.) located within the Communications Center. Ensures that all equipment is present and accounted for (signed in and out) at the start and end of each respective tour of duty and maintains; controls and restricts access to the Public Safety Communications Center.
Operate I.D. badging station, Issue and maintain student, staff, faculty and visitor credentials; as well as issue temporary and long term parking permits (if needed). This can be at any of the UDC locations as assigned if trained on equipment.
Be able to operate a video monitoring system, alarm system, and access control systems.
Attends and successfully completes training as required by UDC and UDCPD.
Performs other related duties as assigned.

Required Qualifications

High School diploma or GED required. Prior experience in University Police/Security Communications or dispatch preferred. Prior experience on the use of public (police, fire, transit, etc.) radio systems preferred. Prior experience on the use of a video monitoring system, ID production, access control, and alarm systems preferred.
Must possess (and maintain) a valid driver’s license prior to employment.
Must have US citizenship to meet the credentialing requirements for the NCIC and Wells background investigation access.

Information to Applicant

Collective Bargaining Unit (Union): This position is not part of the collective bargaining unit.

Employment Benefits
Selectee will be eligible for health and life insurance, annual (vacation) and sick leave and will be covered under the University of the District of Columbia' s retirement plan (TIAA-CREF).

Equal Opportunity Employer: All qualified candidates will receive consideration without regard to actual or perceived actual race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, marital status, personal appearance, genetic information, familial status, source of income, status as a victim of an intrafamily offense, place of residence or business, or status as a covered veteran, as provided for and to the extent required by District and Federal statutes and regulations.

Notice of Non-Discrimination: In accordance with the D.C. Human Rights Act of 1977, as amended, D.C. Official Code, Section 2-1401.01 et. seq., (Act) the University of the District of Columbia does not discriminate on the basis of actual or perceived actual race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, marital status, personal appearance, genetic information, familial status, source of income, status as a victim of an intrafamily offense, place of residence or business, or status as a covered veteran, as provided for and to the extent required by District and Federal statutes and regulations. Sexual harassment is a form of sex discrimination which is also prohibited by the Act. In addition, harassment based on any of the above protected categories is prohibited by the Act. Discrimination in violation of the Act will not be tolerated. Violators will be subject to disciplinary action.

Veterans Preference: Applicants claiming veterans preference must submit official proof at the time of application.

Residency Preference: The Residency Preference Amendment Act of 1988, D.C. Law 7-203, created a system in which provides that any applicant for employment in the Career or Educational Services who is a bona fide resident of the District of Columbia may claim a residency reference at the time of application. An applicant selected for an appointment based on District residency will be required to submit no less than eight (8) proofs of bona fide District residency. Bona fide District residency must be maintained from the date of appointment to the position for seven (7) consecutive years. Failure to maintain bona fide District residency for the (7) year period will result in forfeiture of employment.

Drug-Free Workplace: Pursuant to the requirements of the Drug-Free Workplace Act of 1988, the individual selected to fill this position will, as a condition of employment, be required to notify his/her immediate supervisor, in writing, not later than five (5) days after conviction of any criminal drug statute occurring in the workplace.

Background Investigation: Employment with the University of the District of Columbia is contingent upon a satisfactory background investigation. The determination of a "satisfactory background investigation" is made at the sole discretion of the University of the District of Columbia. The University may refuse to hire a finalist, rescind an offer of employment to a finalist or review and may terminate the employment of a current employee based on the results of a background investigation.

Disposition of Resume: Resumes received outside the area of consideration and/or after the closing date will not be given consideration. You must resubmit your resume to receive consideration for any subsequent advertised position vacancies. For the purpose of employment, resumes are not considered job applications. Therefore, if selected for employment a UDC application will be required.

Job Offers: Official Job Offers are made by the University of the District of Columbia, Office of Human Resources Only.

Contact Information: All inquiries related to employment and job applications should be directed to UDC Office of Human Resources at (202) 274-5020.

The University of the District of Columbia is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. For a full version of the University’s EO Policy Statement, please visit: http://www.udc.edu/equal opportunity/.

This opening is closed and is no longer accepting applications