Career Opportunities at UDC >> Information Technology Systems Engineer
Information Technology Systems Engineer
Title:Information Technology Systems Engineer
Department:Information Services and Management
Location:Van Ness

Number of Vacancies: 1

Area of Consideration: Open to the Public

Position Status: Full-time, Regular

Pay Plan, Series & Grade: 

Salary Range:  $73,363 - $93,213

Closing Date: Open Until Filled

 4200 Connecticut Avenue, NW

Brief Description of Duties

The Information Technology Systems Engineer is responsible for providing overall Tier III server and infrastructure device support for the UDC network infrastructure and the systems contained therein. In addition to supporting the day to day operations of the IT data center, the Systems Engineer will take an active role in the participation of ongoing data center upgrades and stabilization efforts to include, but not limited to, the reconfiguring of servers, switches, routers and firewalls.  The incumbent is responsible for managing and maintaining server and networking components, work that may include physically moving components within the data center, installing new equipment and pulling or organizing cable for system connectivity.  The Systems Engineer works under the direction of the Technical Support Coordinator and the Manager of Network Architecture and Services and will work closely with Tier I and Tier II support teams as a subject matter expert and technical escalation path for complex support calls.

This position requires periodic extended work hours, after hours work and on call work in situations where outages of services have occurred and to ensure the availability of critical network components.

Essential Duties and Responsibilities

  • Provides the University with systems administration and Tier III network support services.
  • Installs and configures various server and networking appliances within the UDC data center and communications closets throughout the campus.
  • Provides administration of the network servers and services as required to support IT goals and standards.
  • Works with IT management to establish IT support procedures, standards, and controls in relationship to the overall operation and performance of the UDC network.
  • Recommends technology improvements or enhancements that will contribute to increased efficiency of the UDC network.
  • Responsible for daily operations of multiple servers and infrastructure appliances which will include, but is not limited to, the maintenance and monitoring of these devices as well as the ongoing patching and upgrading of the systems.
  • Supports and managers projects based on the needs of the IT department; in conjunction with managements, plans and/or coordinates use of both internal and external resources required to achieve various project goals.
  • Provides system performance reports as required by management.
  • Oversees LAN, WAN, INTRANET and Internet connectivity issues.
  • Participates in the infrastructure change management process.
  • Performs a wide variety of other related duties as assigned.

Minimum Job Requirements

  1. Bachelors’ Degree in Computer Science or related field or commensurate experience working in similar positions.
  2. A minimum of 8 years of related experience in the technical support of administrative information systems. 

Information to Applicant

Collective Bargaining Unit (Union): This position is in the collective bargaining unit represented by AFSCME local 2087 and you may be required to pay an agency service fee through direct payroll deduction.

Employment Benefits: Selectee will be eligible for health and life insurance, annual (vacation) and sick leave and will be covered under the University of the District of Columbia' s retirement plan (TIAA-CREF).

Equal Opportunity Employer: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.

Notice of Non-Discrimination: In accordance with the D.C. Human Rights Act of 1977, as amended, D.C. Official Code, Section 2-1401.01 et. seq., (Act) the University of the District of Columbia does not discriminate on the basis of actual or perceived: race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, familial status, family responsibilities, matriculation, political affiliation, genetic information, disability.  Sexual harassment is a form of sex discrimination which is also prohibited by the Act.  In addition, harassment based on any of the above protected categories is prohibited by the Act.  Discrimination in violation of the Act will not be tolerated.  Violators will be subject to disciplinary action.

Veterans Preference:  Applicants claiming veteran's preference must submit official proof at the time of application.

Residency Preference: The Residency Preference Amendment Act of 1988, D.C. Law 7-203, created a system in which provides that any applicant for employment in the Career or Educational Services who is a bona fide resident of the District of Columbia may claim a residency reference at the time of application. An applicant selected for an appointment based on District residency will be required to submit no less than eight (8) proofs of bona fide District residency. Bona fide District residency must be maintained from the date of appointment to the position for seven (7) consecutive years. Failure to maintain bona fide District residency for the (7) year period will result in forfeiture of employment.

Drug-Free Workplace: Pursuant to the requirements of the Drug-Free Workplace Act of 1988, the individual selected to fill this position will, as a condition of employment, be required to notify his/her immediate supervisor, in writing, not later than five (5) days after conviction of any criminal drug statute occurring in the workplace.

Background Investigation: Employment with the University of the District of Columbia is contingent upon a satisfactory background investigation.  The determination of a "satisfactory background investigation" is made at the sole discretion of the University of the District of Columbia.  The University may refuse to hire a finalist, rescind an offer of employment to a finalist or review and may terminate the employment of a current employee based on the results of a background investigation.

Disposition of Resume: Resumes received outside the area of consideration and/or after the closing date will not be given consideration. You must resubmit your resume to receive consideration for any subsequent advertised position vacancies. For the purpose of employment, resumes are not considered job applications. Therefore, if selected for employment a UDC application will be required.

Job Offers: Official Job Offers are made by the University of the District of Columbia, Office of Human Resources Only.

Contact Information:  All inquiries related to employment and job applications should be directed to UDC Office of Human Resources at (202) 274-5380.

The University of the District of Columbia is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. For a full version of the University’s EO Policy Statement, please visit: opportunity/.

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