Number of Vacancies: 1

Area of Consideration: Open To The Public 

Position Status: Full-Time, Regular

Pay Plan, Series & Grade: DS0095/ 7

Salary Range: Up to $89,351

Closing Date: Open Until Filled

Location: 4200 Connecticut Ave NW, Washington, DC 20008


Brief Description of Duties

The IT Systems Administrator is a critical member of the university’s Office of Information Technology (OIT), responsible for maintaining, configuring, and ensuring the reliable operation of institutional servers, systems, and infrastructure. This role plays a central part in supporting the technological environment that underpins academic instruction, research, and administrative operations. The Systems Administrator ensures optimal performance, security, and availability of IT services by managing server environments (on-premises and cloud), overseeing system upgrades and patches, monitoring performance metrics, and responding to system alerts and incidents.

Working collaboratively with cross-functional IT teams, faculty, and administrative units, the Systems Administrator supports a diverse portfolio of applications and infrastructure critical to university success—including email services, identity and access management systems, storage solutions, virtualization platforms, and disaster recovery operations. The incumbent also contributes to the planning and execution of IT projects, system integrations, and continuous improvement efforts aligned with institutional strategic goals.

This position requires a proactive, detail-oriented professional with strong technical expertise, excellent problem-solving skills, and a commitment to providing high-quality service in a dynamic and evolving higher education environment.

Essential Duties and Responsibilities

Systems Administration - 30%

• Assist with administration of Microsoft Windows Server environments and Office 365.
• Support Azure Active Directory (users, groups, MFA, conditional access).
• Monitor health system and assist with applying patches, updates, and hotfixes.
• Support endpoint management using Intune, SCCM, or similar tools.
• Provide basic administration and support of enterprise softphone/VoIP systems.
• Assist with configuration of users, extensions, and voicemail accounts.
• Troubleshoot Tier 1/2 softphone or client-side voice issues.
• Coordinate with senior telecom engineers for escalations.

Collaboration and Support (Queue and Incident Management) - 25%

• Work with infrastructure and application teams to fulfill service requests.
• Assist with data backup/recovery testing and reporting.
• Participate in cross-training opportunities to broaden technical knowledge.
• Monitor and manage help desk tickets and incident queues.
• Provide Tier 1/2 support for system, account, and access issues.
• Escalate unresolved issues to senior system or network administrators.

Patching, Data & Certificate Management - 20%

• Apply and document routine Windows updates and security patches.
• Track patch compliance and escalating critical failures to senior engineers.
• Assist with vulnerability remediation activities.
• Assist with daily and scheduled backups, including verification and reporting.
• Perform test restorations and escalate backup failures.
• Monitor and renew digital certificates for servers, applications, and endpoints.
• Document certificate expiration schedules and coordinate renewals.

Documentation & Inventory - 15%

• Maintain system documentation, runbooks, and procedures.
• Update asset inventory for servers, software, and endpoints.
• Support audits by providing accurate system and asset records.

Professional Development - 10%

• Engage in ongoing training and certifications to strengthen Microsoft and Azure skills.
• Gain exposure to Cisco networking technologies as a secondary development path.

Minimum Job Requirements

• Minimum of five (5) years of experience in systems administration, help desk support, or IT operations.
•  Bachelor’s degree in information technology, Computer Science, or a closely related field.
• Experience supporting Microsoft technologies such as Windows Server, Office 365, and Azure AD.
• Exposure to patch management, backup operations, and ticketing systems.
• Familiarity with VoIP or softphone systems preferred.
• Relevant work experience and or Certifications may substitute for formal education.

Physical Requirements, Travel & Equipment Used

• Must be able to provide support on site as needed to 6 respective UDC Campuses in Washington DC, Beltsville, MD, and Arlington, VA.
• Must be able to reasonably lift and/or move infrastructure equipment.

Information to Applicant

Collective Bargaining Unit (Union):  This position is in the collective bargaining unit represented by AFSCME local 2087 and you may be required to pay an agency service fee through direct payroll deduction.

Employment Benefits: Selectee will be eligible for health and life insurance, annual (vacation) and sick leave and will be covered under the University of the District of Columbia' s retirement plan (TIAA).

Equal Opportunity Employer: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.

Notice of Non-Discrimination: In accordance with the D.C. Human Rights Act of 1977, as amended, D.C. Official Code, Section 2-1401.01 et. seq., (Act) the University of the District of Columbia does not discriminate on the basis of actual or perceived actual race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, marital status, personal appearance, genetic information, familial status, source of income, status as a victim of an intra family offense, place of residence or business,  or status as a covered veteran, as provided for and to the extent required by District and Federal statutes and regulations. Sexual harassment is a form of sex discrimination which is also prohibited by the Act.  In addition, harassment based on any of the above protected categories is prohibited by the Act.  Discrimination in violation of the Act will not be tolerated.  Violators will be subject to disciplinary action.

Veterans Preference:  Applicants claiming veterans preference must submit official proof at the time of application.

Visa Sponsorship: At this time, the University of the District of Columbia does not provide sponsorship for visas (e.g. H-1B). This position is also ineligible for Optional Practical Training (OPT).

Residency Preference: A person applying for a position who is a bona fide District resident at the time of application for the position, may be awarded a 10-point residency preference over non-District applicants, unless the person declines the preference points. If selected, the person shall be required to present no less than 8 proofs of bona fide District residency on or before the effective date of the appointment and maintain such residency for 7 consecutive years from the effective date of the appointment. Failure to maintain bona fide District residency for the 7-year period will result in forfeiture of employment.

Drug-Free Workplace: Pursuant to the requirements of the Drug-Free Workplace Act of 1988, the individual selected to fill this position will, as a condition of employment, be required to notify his/her immediate supervisor, in writing, not later than five (5) days after conviction of any criminal drug statute occurring in the workplace.

Background Investigation: Employment with the University of the District of Columbia is contingent upon a satisfactory background investigation.  The determination of a "satisfactory background investigation" is made at the sole discretion of the University of the District of Columbia.  The University may refuse to hire a finalist, rescind an offer of employment to a finalist or review and may terminate the employment of a current employee based on the results of a background investigation.

Disposition of Resume: Resumes received outside the area of consideration and/or after the closing date will not be given consideration. You must resubmit your resume to receive consideration for any subsequent advertised position vacancies. For the purpose of employment, resumes are not considered job applications. Therefore, if selected for employment a UDC application will be required.

Job Offers: Official Job Offers are made by the University of the District of Columbia, Office of Talent Management only.

Contact Information:  All inquiries related to employment and job applications should be directed to UDC Office of Talent Management at (202) 274-5380.

The University of the District of Columbia is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. For a full version of the University’s EO Policy Statement, please visit: https://www.udc.edu/human-resources/equal-opportunity/ .