| Title: | Case Management Assistant |
|---|---|
| ID: | 2047 |
| Department: | School of Business and Public Administration |
| Location: | UDC- Main Campus Van Ness Campus – NW |
Number of Vacancies: 1
Area of Consideration: Open to the Public
Employment Status: Full-time, Temporary
Pay Plan, Series & Grade: DS0058/12
Salary Range: $39,332
Date: Open Until Filled
Location: 4200 Connecticut Ave NW, Washington, DC 20008
Brief Description of Duties
The position serves as an assistant to the PATHS Case Managers at the University of the District of Columbia’s (UDC) Paving Access Trails for Higher Security. The incumbent provides customer service and clerical support by answering phones, taking messages and referring callers and visitors as appropriate.
The incumbent works under the general supervision of the Counselor/Supervisory Case Manager (PATHS) who discusses overall objectives of work assigned. The incumbent is informed of any policy or procedural changes. Work is performed in accordance with rules, regulations, policies and procedures of the University of the District of Columbia.
Essential Duties & Responsibilities
- Receives and responds to multi-line telephone inquiries.
- Answers participants’ questions about TANF skill training programs and services.
- Receives, responds and refers walk-in inquiries to appropriate staff member(s).
- Tracks transportation and time sheets for PATHS customers.
- Prepares weekly action reports and monthly participant reports
- Performs clerical duties, opening and collecting mail, photocopying, faxing and filing.
- Maintains a set of PATHS/POWER required forms/schedules/manuals/catalogs/handbooks, etc. and provides them to students as needed.
- Directs public and internal constituent to appropriate support offices/services as requested via telephone, e-mail, and in-person contacts.
- Maintains operational office equipment, such as facsimile machine, networked printer and copier.
- Maintains a record of all incoming correspondence in electronic format and distributes to appropriate staff.
- Maintains inventory of PATHS/POWER equipment, supplies and informs the management about needed supplies for normal operation of PATHS/POWER daily activities.
- Performs monthly audit checks of files to ensure that records are consistent with the agency recordkeeping policy
- Schedules, arranges and tracks professional development opportunities for staff
Other Duties
- Maintains database as directed, including but not limited to fare card distributions, distributions of uniforms, books and other resources; return mails sent to customers;
- Assists in all programmatic activities, such as group orientation, graduation ceremony and special projects;
- Perform other duties as assigned.
Minimum Job Requirements
- Completion of Customer Service Training.
- Completion of a PATHS skills training program or equivalent; Associate Degree preferred.
- Knowledge of Microsoft Office Software (Word, Excel and Outlook)
- Experience working for programs and knowledge of strategies serving TANF customers preferred.
Information to Applicant
Condition of Employment: This is a sponsored program appointment. The duration of this appointment is subject to grant fund availability.
Employment Benefits: Selectee is eligible to participate in the University’s Health and leave benefits plan only.
Equal Opportunity Employer: All qualified candidates will receive consideration without regard to actual or perceived actual race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, marital status, personal appearance, genetic information, familial status, source of income, status as a victim of an intra family offense, place of residence or business, or status as a covered veteran, as provided for and to the extent required by District and Federal statutes and regulations.
Notice of Non-Discrimination: In accordance with the D.C. Human Rights Act of 1977, as amended, D.C. Official Code, Section 2-1401.01 et. seq., (Act) the University of the District of Columbia does not discriminate on the basis of actual or perceived actual race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, marital status, personal appearance, genetic information, familial status, source of income, status as a victim of an intra family offense, place of residence or business, or status as a covered veteran, as provided for and to the extent required by District and Federal statutes and regulations. Sexual harassment is a form of sex discrimination which is also prohibited by the Act. In addition, harassment based on any of the above protected categories is prohibited by the Act. Discrimination in violation of the Act will not be tolerated. Violators will be subject to disciplinary action.
Veterans Preference: Applicants claiming veteran's preference must submit official proof at the time of application.
Drug-Free Workplace: Pursuant to the requirements of the Drug-Free Workplace Act of 1988, the individual selected to fill this position will, as a condition of employment, be required to notify his/her immediate supervisor, in writing, not later than five (5) days after conviction of any criminal drug statute occurring in the workplace.
Background Investigation: Employment with the University of the District of Columbia is contingent upon a satisfactory background investigation. The determination of a "satisfactory background investigation" is made at the sole discretion of the University of the District of Columbia. The University may refuse to hire a finalist, rescind an offer of employment to a finalist or review and may terminate the employment of a current employee based on the results of a background investigation.
Disposition of Resume: Resumes received outside the area of consideration and/or after the closing date will not be given consideration. You must resubmit your resume to receive consideration for any subsequent advertised position vacancies. For the purpose of employment, resumes are not considered job applications. Therefore, if selected for employment a UDC application will be required.
Job Offers: Official Job Offers are made by the University of the District of Columbia, Office of Human Resources Only.
The University of the District of Columbia is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. For a full version of the University’s EO Policy Statement, please visit: http://www.udc.edu/equal opportunity/.
